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    Privacy Policy

    This privacy policy applies between you, the User of this Website, and 3D Filament Warehouse.  By visiting and using the 3dfilamentwarehouse.com (3dFW) you acknowledge that you have read this Privacy Policy agree to the terms outlined below. 

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    You are also agreeing to some of the terms outlined by Wix.com our website supplier, these can be found here: https://www.wix.com/about/privacy

     

    Please read this privacy policy carefully.

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    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from 3dfilamentwarehouse.com.

    Personal information collected

    When you visit 3dFW, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

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    As you browse 3dFW, we collect information about the individual web pages or products that you view, what websites or search terms referred you to 3dFW, and information about how you interact with 3dFW.  We collect this device information using the following technologies:
     

    - Cookies

    These are data files that are placed on your device or computer and often include an anonymous unique identifier.  They may include such items as personal settings, preferences or browsing history which makes it easier for the web server to retrieve at a later time.  The use of cookies assists in the functionality of our website for aspects such as adding items to your shopping basket or to enable you to log into your customer account.

    For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


    - Log files

    These track actions occurring on 3dFW, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


    - Web beacons, tags, and pixels

    These are electronic files used to record information about how you browse 3dFW.

    Purchase information

    When you make a purchase or attempt to make a purchase through 3dFW, we collect certain information from you, including:

     

    -Name

    -Contact details

    -Payment information (including credit card numbers, PayPal account or other pay tools account), email address

    -Telephone number

    -Order data

    How is your information used?

    We use the purchase information that we collect to fulfil orders placed through 3dFW.

    This includes the processing of your payment information, arranging for shipping, and providing you with invoices and/or order confirmation.

     

    We may also use this information to:
    - Communicate with you;

    - Provide customer care and other customer support services via e-mail
    - Screen our orders for potential risk or fraud; and
    - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
     

    This assists us to improve and optimize our website and to assess how successful any marketing or advertising campaigns have been.

    How your information is shared

    Your information may be shared with third parties such as Google Analytics in order for us to help understand how our website is being used.

     

    You can read more about how Google uses your Personal Information here:

    https://www.google.com/intl/en/policies/privacy/

     

    You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Behavioural advertising

    As described above, we use your information may be used to provide you with targeted advertisements or marketing communications.

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the links below:
    - Facebook: https://www.facebook.com/settings/?tab=ads


    - Google: https://www.google.com/settings/ads/anonymous


    - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    Your rights

    If you are a European resident, you have the right to access the personal information we may hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us either in writing or online.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the 3dFW), or otherwise to pursue our legitimate business interests listed above.

     

    For residents of the United Kingdom: The declarations in this Data Protection Policy also apply mutatis mutandis to persons resident in the United Kingdom and also fulfil the data requirements stipulated in the UK-GDPR.

    Data retention

    When you place an order through the 3dFW, we will maintain your purchase information for our records unless and until you ask us to delete this information.

    Policy Updates

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    Contact Details

    For more information about our privacy practices, if you have any questions, or would like to make a complaint, please contact us by e‑mail at 3dfilamentwarehouse@gmail.com or by mail using the details provided below:

     

    3D Filament Warehouse

    32 Forcefield Road

    Cullompton

    EX15 1QB

    UK


    This privacy policy was last updated 21 June 2025.

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